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Frequently asked questions The thrift store | WHEAT | The food pantry | Transportation | Community Cafe What are your hours of operation? We are open on Tuesdays, Wednesdays and Fridays from 10:00 a.m. - 4:00 p.m. On Thursdays we are open from 10:00 a.m. - 8:00 p.m. On Saturdays we are open from 10:00 a.m. - 4:00 p.m. We are closed on Monday's and Sundays. Do you accept donations? Yes. We accept all donations during business hours. Do you sell the items that are donated? It depends. We do sell the items that are donated to the general public in order to generate additional funds for our services. However, we also give many items away for free to clients who are in need. What types of donations do you accept? Clothes, furniture, household items, small appliances, children's toys and books. Items that we match to certain households include beds and appliances. Due to a lack of storage, we check our request for items list and try to pick up and deliver these types of items as soon as they are picked up. Items we do not accept include items that are in poor condition, not working, and large luxury items. When in doubt, ask. Do you pick-up donations? Most of the time, we can pick up donations. We try to do pick-ups every other Thursday from 5:00 - 8: 00 p.m. Sometimes we need to alter that schedule due to lack of volunteers. In the event we need to make changes, the donors will be contacted. The volunteer will contact the donors on the list before each pick up and try to schedule a time that's convenient for all parties. The type of information we need is: Their name and address, any special directions from High Street, and whether there's a better time to pick up the items. Pick-ups will be done between 5:00 p.m. and 8:00 p.m. What does WHEAT stand for? WHEAT stands for Wachusett Health Education Action Team. What do you do? We serve low to moderate income residents of Berlin, Bolton, Clinton, Lancaster and Sterling by providing the following services: Low/No Cost Goods, transportation, emergency funding, information and referral and skills development Do you have any funds? Depending upon what the client is calling about, we may have funds available to help. All clients seeking help must come in and meet with an intake worker. A full assessment will be done and WHEAT will work on the client's behalf to get the necessary items they need. Intake Hours are from 10:00 a.m. until 4:00 p.m. on Tuesdays and Fridays. In the event of an emergency, clients should come in on Wednesdays and Thursdays, as necessary. No one gets turned away at WHEAT. Where do you get your funds? WHEAT gets funding comes from a variety of sources such as individual and corporate donors, town assessments, fundraisers, grants, foundations, and our Thrift Store. WHEAT also collaborates with other agencies in order to meet the needs of our clients. What are the hours of operation for the Food Pantry? The hours of operation for the Food Pantry are from 10:00 a.m. - 1:00 p.m. Tuesday through Friday. How often can I come to pick up my food? Clients come to pick up their food once per month. Depending upon your last name, you would either pick up on a Tuesday/Thursday or Wednesday/Friday. In the event you need emergency food, the Food Pantry will provide you food as needed. No one will be refused food.
If you do not require emergency food, you need to call for food 24 hours in advance to ensure it is ready when you arrive the following day. The phone number is 978-365-6349, and you should ask to speak with someone in the food pantry. What information do I need to provide? In order to continue funding, we collect a client intake form, a copy of your license, social security card, or green card, and income statement if you have a source of income. We also request that you fill out a food selection form so that we can make our best effort to match the food provided to us to your needs. Where does your food come from? Most of our food comes from the Worcester County Food Bank, but we do receive individual and corporate donations. Do you offer transportation services? WHEAT no longer operates a transportation van. We do have an agreement with a local transportation company to help people through a voucher system. Discuss your needs with our case manager. Do you need to go through an intake process to use the Community Café? No, everyone is welcome at the Community Café. We offer free hot meals 6 days per week from 5:00-6:00 p.m. We do ask people to sign in just so we have an accurate count. You can put just your first name or a pseudo-name. We don’t really care who you are or why you’re there, our funders just require us to have people sign in. The Community Café is open to everyone in the community, not just low-income, and we encourage everyone to come join in the fellowship as well as enjoy the delicious meals prepared by our volunteers and staff. |
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All rights reserved 123 High Street, Unit #22 | Clinton, MA 01510 | 978-365-6349 Map and directions | Hours of operation |